Archive for March, 2009

Finding Time For Social Media

Tuesday, March 17th, 2009

Recently I was invited to join my first social networking site. I thought I’d blog about it - you always remember the “first time”. Joining was something I’d been putting off for ages. (Do I sound like a reluctant virgin?) Seriously, I can barely keep up with my emails as it is.

Where would I find the time? There was too much to do to spend hours lounging about with a bunch of cyber mates.

So I bowed to the inevitable and started with Facebook, Twitter and a study group on Ning. After all, there was no value in being the only one missing out. Particularly as social media is shaping up to be the driving force in website traffic for years to come.

Google’s search market growth has peaked. Newer competing technologies are on the rise. With each one there are also new challenges to face.

Employers hate the thought of their staff squandering precious work time on social networking. But they can’t afford to stand apart from it either. Offline it is said that an unhappy customer will tell 10 people about it. If he rants in social media, the complaint is instantly broadcast to 1000’s if not tens of thousands of people.

But that much leverage can work in a company’s favour too. By delivering good value and service, the benefit of that can be multiplied many times via the web. Combine that with clever traffic strategies and a website could become your biggest cash register. Thanks to social media it’s possible to do remarkable amounts of business without ever needing to get a page 1 search rank. (Though it certainly helps).

Time for social mediaWeb 2.0 is here to stay. We might as well use it to our advantage. So how does one cope with a dozen different profiles without drowning in the minutae of day to day trivia?

Simple. Treat it like you would any other business exercise.

• Know EXACTLY what you want out of it
• Have a social media PLAN
• SCHEDULE time to work the plan
• Be DISIPLINED and avoid all distractions

This last point is probably the hardest. Social media is neither good or bad. Just like guns or fire, it’s all about how you use it.

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Design vs Content

Wednesday, March 4th, 2009

What’s better for a website? Having a good design or interesting content? Up until recently I would have answered “both”.

After all, people turn to the web in search of information right? So good content is a must. But if they hate what they see there’s little incentive to stick around for long. The content needs to present well too.

The other day I saw some fairly ugly websites (by the owner’s very admission) that actually earn him some money. They had no banner, no background and only 1 crappy image. But the little text that graced the pages was laser targeted to appeal to what his visitors were searching for. The websites succeeded because they were built around ONE CONCEPT ONLY.

Most websites try be all things to all people and end up pleasing nobody.

So now I reckon what you need is “attractive content”. By that I mean EXACTLY what your visitors want. NOT what you think they might want. The only way to find that out is to ask them via a service like SurveyMonkey or taking a poll on your site.

But that’s still not enough. Because what every website also needs is TRAFFIC.

Without visitors no one is going to appreciate the hours you spent on that award winning design and painstaking research. Getting traffic has more to do with search engine optimization and marketing - very different skill sets. What value will you give your visitors? More importantly, how will you get it under their noses?

Our trick question just got trickier. What if you get the visitors to your site and the design and content suck? They’ll just leave never to return again.

Web traffic-content-design triangle

Maybe the question should be, “Which is better . . . design, content or traffic?

It’s like that old game of Paper, Scissors, Rock. Each one can trump the other but also needs the others in order to win.

Leave out one aspect and the whole thing falls apart. Only all 3 working together create the synergy needed for a successful website.

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